From a $22.5K Loss to $300.4K in Net Income — in One Year

How a pool maintenance and construction business modernized collections, payment economics, and finance operations while management rebuilt profitability.

The challenge

The company was operating across recurring pool service and construction work, but its finance function had several points of friction at the same time: slow collections, manual payment behavior, costly processing, messy receivable follow-up, and back-office workflows that demanded too much owner attention.

The problem was not simply “bookkeeping.” The business needed a more reliable cash-conversion system and cleaner operating finance so that money earned could turn into usable cash faster and the owner could spend less time chasing administrative problems.

Industry:
Pool Maintenance & Construction

What Little Financial changed

  • Redesigned the payment and collection workflow around Alternative Payments, increasing automation and reducing payment friction.
  • Tightened receivables follow-up and helped work through older outstanding balances rather than allowing aging AR to become background noise.
  • Improved the accounting treatment and reconciliation of collected payments, undeposited funds, deposits, and payment-system activity across QBO and operating tools.
  • Introduced and supported a more structured AP workflow through MakersHub, reducing owner burden and improving back-office control.
  • Maintained cleaner books and finance visibility so management could evaluate profitability, cash, collections, and operating tradeoffs with better information.

Measured results

Year over year, the business moved from a roughly $22.5K net loss in 2023 to approximately $300.4K of net income in 2024.

  • Average time to pay: 41.4 days → 0.3 days.
  • Payment automation: more than 70%.
  • Overdue receivables: less than 1.4% of $1.7M invoiced at the measurement point.
  • Payment-processing fees: $27.3K → $6.25K, a 77% / roughly $21.1K reduction.

Why it mattered

The collection metrics show a structural shift in cash conversion: less owner-dependent follow-up, more automated payment behavior, and dramatically faster movement from invoice to cash. The processing-fee reduction adds a separate, directly measurable economic benefit.

The business also became easier to operate. The engagement focused on finance processes that changed decisions and cash outcomes — not adding complexity for its own sake.

The takeaway

Finance work can create value through cash conversion and operating systems — not only through reporting after the fact. Accounting, AR, AP, and payment architecture work best when designed as one operating system rather than disconnected tasks.

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